Depending on how forms on your website work, they must be tracked differently.
Method #1. For forms that redirect to a different page after submission
To track these forms, you do not need any setup.
Your tracking tool will automatically track when the “message sent” page is displayed. Just find it in your traffic reports.
Method #2. For forms that refresh the page after submission
To track such forms you should use the standard “Track form submissions” feature.
Method #3. For forms that do NOT refresh the page after submission
Track when the “Thank you for sending an email” message shows on screen. You can do that with the element visibility tracking in WP Full Picture.
- If the message is not tracked, then it may mean that it is added to the page dynamically (generated by a script). To track dynamic content, go to Shared tracking Settings > Tracking improvements > and enable “Use DOM Listener to track when dynamic page elements show on screen” option.
- Another reason, why the views of this message are not tracked, is because it may… not be properly visible. Elements are considered as visible, if they are 200 pixels inside the screen. If your “Success” message shows under the form, it may display below this threshold. To fix it, do one of the following:
- either hide the form after it is submitted – this will make the “success” message pop in the central position of the screen,
- or change the element visibility settings in the Shared tracking settings > Default Settings and change “Set when elements are considered to be visible on screen” to 0px 0px 0px 0px.
Method #4. If nothing else works
Find in WP FP settings fields for tracking clicks and use them to track clicks in the “Send” button of your form.
